Right of withdrawal

Your right of withdrawal of 14 calendar days

 

If you are acting as a consumer or user, you have the right to withdraw from the contract within 14 calendar days, without needing to state the reason and without penalty, except for legally provided costs.

 

This right applies to contracts concluded remotely, including those made through this online store, in accordance with consumer protection regulations.

 

The withdrawal period will be 14 calendar days and will be counted:

 

• In the case of product sales contracts, from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the products.
• If the order includes several products delivered separately, from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last product.
• If the product consists of several components or parts delivered separately, from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last component or part.
• In the case of service contracts, from the day the contract is concluded.
• In the case of digital content that is not supplied on physical media, from the date of the contract's conclusion, unless one of the legally provided exceptions applies.

To meet the withdrawal deadline, it is sufficient that the communication relating to the exercise of this right is sent before the relevant period expires.

 

 

How to exercise the right of withdrawal

To exercise the right of withdrawal, you must inform José de Mora of your decision to withdraw from the contract by means of an unequivocal statement.

You can do it by any of the following means:

• Using the online withdrawal function available on this page.
• By email to: info@5vvalverde.com
• By mail addressed to:
  • Sport and Horse Riding SL
    Polígono El Monete Nave 31. 21600.
    Valverde del Camino (Huelva)
    Spain

You can also use the model withdrawal form included at the end of this page, although its use is not mandatory.

 

Online withdrawal function

If you made your purchase through this online store, you can exercise your right of withdrawal through the electronic function enabled for this purpose.

To start the process, use the button or link identified as:

 

“Withdraw from the contract here” or on this same page in the form available after this text.

 

Next, you will need to provide or confirm the information necessary to identify your application, including:

• Your full name.
• The order number or the details that allow you to identify the contract you wish to withdraw from.
• The email address or other electronic means by which you wish to receive confirmation of your withdrawal.
• Whether the cancellation affects the entire order or only certain products.

Before you submit your application, a confirmation screen will appear. To submit your application, click the button:

 

“Confirm withdrawal”

 

Once you have submitted your application, you will receive without undue delay an acknowledgment of receipt on a durable medium, usually by email, which will state the content of your application and the date and time of submission.

Sending the communication constitutes the exercise of the right of withdrawal. However, José de Mora may verify that the request was submitted within the legal timeframe and that none of the legally established exceptions apply.

 

 

EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The following sections list the cases that may or may not apply to this store. Remove any that you don't sell.

 

Consequences of withdrawal

In case of withdrawal, José de Mora will reimburse you for all payments received, including, where applicable, the costs of ordinary delivery.

The refund will be made without undue delay and, in any event, within a maximum period of 14 calendar days from the date on which José de Mora has been informed of your decision to withdraw from the contract.

The refund will be made using the same payment method used for the purchase, unless you have expressly agreed to another refund method and provided that such change does not entail any additional cost to you.

However, if you have expressly selected a more expensive delivery method than the least expensive standard method offered by the store, José de Mora will not be obliged to reimburse the additional costs resulting from that choice.

 

In product sales contracts, José de Mora may withhold the refund until he has received the returned products or until you provide proof of their return, whichever occurs first.

 

Product returns

Unless José de Mora offers to collect the products, you must return or hand them over without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you communicate your decision to withdraw.

The deadline will be considered met if you return the products before the deadline has expired.

The products must be returned to the following address:

The products must be returned to the following address:

• • Sport and Horse Riding SL
    Polígono El Monete Nave 31. 21600.
    Valverde del Camino (Huelva)
    Spain

Unless José de Mora expressly states otherwise, you will have to assume the direct costs of returning the products.

You will only be liable for any diminished value of the products resulting from handling other than what is necessary to establish their nature, characteristics, or functioning.

 

Exceptions to the right of withdrawal

The right of withdrawal will not apply, among others, in the following legally provided cases:

1. Products made to the consumer's specifications or clearly personalized.
2. Products that may deteriorate or expire quickly.
3. Sealed products that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
4. Products that, after delivery and taking into account their nature, have become inseparably mixed with other goods.
5. Sealed audio or video recordings, or sealed computer programs, that have been unsealed by the consumer after delivery.
6. Services fully executed, when the execution has begun with the prior express consent of the consumer, with their knowledge that once the service is fully executed they will lose the right of withdrawal, and provided that the legally required conditions are met.
7. Digital content not supplied on a tangible medium, when performance has begun and, if the contract imposes a payment obligation on the consumer, the consumer has given their prior express consent to begin performance during the withdrawal period, has acknowledged that they thereby lose the right of withdrawal and Aimsur has provided the legally required confirmation.
8. Contracts where the consumer has specifically requested a visit to carry out urgent repairs or maintenance. If, during that visit, additional services not expressly requested are provided or goods other than the spare parts necessary for the repair or maintenance are supplied, the right of withdrawal will apply to those additional services or goods.

If a specific product or service is excluded from the right of withdrawal, this will be indicated before the purchase is finalized where applicable.

 

Services initiated during the withdrawal period

If you expressly request that the provision of a service begin during the withdrawal period and subsequently exercise your right before the service has been fully performed, you must pay José de Mora an amount proportional to the part of the service already provided up to the moment you communicate your withdrawal.

If the service was fully performed with your prior express consent and with your knowledge that, once fully performed, you would lose the right of withdrawal, you will not be able to exercise that right with respect to that service.

Digital content

In the case of digital content that is not supplied on a physical medium, such as downloadable files, digital licenses, software, online courses, streaming videos or other digital content, the right of withdrawal may be lost when the performance has begun with your prior express consent, you have acknowledged that you thereby lose the right of withdrawal and José de Mora has provided you with the legally required confirmation.

In the event of a valid withdrawal regarding digital content or services, you must refrain from using them and making them available to third parties from the moment you exercise the right of withdrawal.