Right of withdrawal

Your right of withdrawal of 14 calendar days

If you are acting as a consumer or user, you have the right to withdraw from the contract within 14 calendar days, without needing to state the reason and without penalty, except for legally provided costs.

This right applies to contracts concluded remotely, including those made through this online store, in accordance with consumer protection regulations.

The withdrawal period will be 14 calendar days and will be counted:

• In the case of product sales contracts, from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the products.
  
  
• If the order includes several products delivered separately, from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last product.
  
  
• If the product consists of several components or parts delivered separately, from the day on which you, or a third party indicated by you other than the carrier, acquire physical possession of the last component or part.
  
  
• In the case of service contracts, from the day the contract is concluded.
  
  
• In the case of digital content that is not supplied on physical media, from the date of the contract's conclusion, unless one of the legally provided exceptions applies.

To meet the withdrawal deadline, it is sufficient that the communication relating to the exercise of this right is sent before the relevant period expires.

How to exercise the right of withdrawal

To exercise the right of withdrawal, you must inform Aimsur of your decision to withdraw from the contract by means of an unequivocal statement.

You can do it by any of the following means:

• Using the online withdrawal function available on this page.
  
  
• By email to: info@5vvalverde.com
  
  
• By mail addressed to:
  
  
  • Sport and Horse Riding SL
    Polígono El Monete Nave 31. 21600.
    Valverde del Camino (Huelva)
    Spain

You can also use the model withdrawal form included at the end of this page, although its use is not mandatory.

Online withdrawal function

If you made your purchase through this online store, you can exercise your right of withdrawal through the electronic function enabled for this purpose.

To start the process, use the button or link identified as:

“Withdraw from the contract here” or on this same page in the form available after this text.

Next, you will need to provide or confirm the information necessary to identify your application, including:

• Your full name.
  
  
• The order number or the details that allow you to identify the contract you wish to withdraw from.
  
  
• The email address or other electronic means by which you wish to receive confirmation of your withdrawal.
  
  
• Whether the cancellation affects the entire order or only certain products.

Before you submit your application, a confirmation screen will appear. To submit your application, click the button:

“Confirm withdrawal”

Once you have submitted your application, you will receive without undue delay an acknowledgment of receipt on a durable medium, usually by email, which will state the content of your application and the date and time of submission.

Sending the communication constitutes the exercise of the right of withdrawal. However, Aimsur may verify that the request was submitted within the legal timeframe and that none of the legally established exceptions apply.

EU Directive 2011/83/EU lists several categories of goods and services excluded from the 14-day right of withdrawal. The following sections list the cases that may or may not apply to this store. Remove any that you don't sell.

Consequences of withdrawal

In the event of withdrawal, Aimsur will reimburse you for all payments received, including, where applicable, the costs of ordinary delivery.

The refund will be made without undue delay and, in any event, within a maximum period of 14 calendar days from the date on which Aimsur has been informed of your decision to withdraw from the contract.

The refund will be made using the same payment method used for the purchase, unless you have expressly agreed to another refund method and provided that such change does not entail any additional cost to you.

However, if you have expressly selected a more expensive delivery method than the least expensive standard method offered by the store, Aimsur will not be obliged to reimburse the additional costs resulting from that choice.

In product sales contracts, Aimsur may withhold the refund until it has received the returned products or until you provide proof of their return, whichever occurs first.

Product returns

Unless Aimsur offers to collect the products, you must return or hand them over without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which you communicate your decision to withdraw.

The deadline will be considered met if you return the products before the deadline has expired.

The products must be returned to the following address: