DATA PROTECTION
Sport y Equitación SL is deeply committed to compliance with Spanish regulations on the protection of personal data, and guarantees full compliance with the obligations set forth, as well as the implementation of the security measures provided for in both the new General Data Protection Regulation (GDPR) (EU) 2016/679, as well as in the previous Law 15/1999, on the Protection of Personal Data (LOPD) and its Development Regulations.
In accordance with these regulations, Sport y Equitación SL informs you that the use of our website may require that you provide us with certain personal data through registration or contact forms, or by sending emails, and that these will be processed by Sport y Equitación SL. The sending of these personal data constitutes express consent to the processing of the same, although this consent is revocable.
Through this text, we inform users regarding the treatment and protection of personal data of users and customers that may be collected by browsing, purchasing products or contracting services through its website. In this sense, Sport y Equitación SL guarantees compliance with current regulations on the protection of personal data, reflected both in the new General Data Protection Regulation (GDPR) (EU) 2016/679 and in the old Organic Law 15/1999 of December 13, on the Protection of Personal Data and in Royal Decree 1720/2007, of December 21, which approves the Development Regulation of the LOPD.
WHO IS THE DATA CONTROLLER??
-Company name: Sport and Equitation SL
– Trade name: José de Mora
-CIF / NIF: B21197157
-Registered Office: Industrial Estate El Monete, Building 31. 21600. Valverde del Camino (Huelva)
-Security Manager: [José Mora González] (5v@equitacionvalverde.com)
Contact Information:
– Telephone: (+34) 959 55 35 46
– Email: 5v@equitacionvalverde.com
Records:
– Commercial Registry of Huelva
-Registration of Treatments in accordance with the GDPR: Clients, Suppliers, Employees and Web Users.
-Domain registration (website): https://www.josedemora.com
WHAT IS THE PURPOSE OF THE TREATMENT??
The information that you provide us as a user of the website is used for the sole purpose of managing the services and products requested by the user. In addition to this, we may occasionally provide you with information about news, products and new services, via email or telephone contact.
The automated collection and processing of personal data as a result of browsing the PORTAL pages, queries, requests, orders for products or subscription to any service(s), promotion(s) or contest(s) offered by Sport y Equitación SL, is intended not only to provide the USER with a personalized experience on the Sport y Equitación SL sites, but also to maintain the contractual relationship established between the two parties (including telephone contact), as well as the management, administration, provision, expansion and improvement of the services that the USER decides to subscribe to, register for or use, and to adapt said services to the preferences and tastes of the USERS.
WHAT DATA DO WE REQUEST?
Name and surname.
DNI.
Birthdate.
E-mail.
Phone.
Postal address.
SECURITY MEASURES
In compliance with current legislation on data protection, users of josedemora.com are informed that Sport y Equitación SL has adopted the technical and organisational measures in accordance with the provisions of the aforementioned regulations. The personal data collected in the forms are processed solely by the staff of Sport y Equitación SL at the company's facilities, or by the Data Processors established herein. The appropriate security measures have been adopted for the data provided and, in addition, all technical means and measures at its disposal have been installed to prevent the loss, misuse, alteration, unauthorised access and theft of the data provided to us.
VERACITY OF THE DATA
The Client or User declares that all the data provided by him/her are true and correct and undertakes to keep them updated, informing Sport y Equitación SL of any changes to them. The user will be responsible for the veracity of his/her data and will be the sole party responsible for any conflicts or disputes that may arise from the falsity of the same. It is important that, so that we can keep personal data updated, the user informs Sport y Equitación SL whenever there has been any change to the same. Otherwise, we cannot be responsible for its veracity.
EXERCISE OF RIGHTS
Both the new General Data Protection Regulation (GDPR) and the previous Data Protection Act (LOPD) grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. As long as the user's data is processed by Sport y Equitación SL, they may exercise their rights. To do so, the user must contact us, providing documentation proving their identity (ID or passport), by email to info@josedemora.com, or by written communication to the address El Monete Industrial Estate, Building 31. 21600. Huelva. Such communication must reflect the following information:
Name and surname of the user, the request for the application, address and supporting data.
The exercise of rights must be carried out by the user himself. However, they may be carried out by an authorised person as legal representative of the authorised party. In such case, documentation proving this representation of the interested party must be provided.
The user may request the exercise of the following rights:
- Right to request access to personal data.
- Right to request rectification (if incorrect) or deletion.
- Right to request limitation of processing, in which case they will only be kept by Sport y Equitación SL for the exercise or defence of claims.
- Right to object to processing: Sport y Equitación SL will stop processing your data, unless there are legitimate reasons or the exercise or defence of possible claims that require further processing.
- Right to data portability: if you want your data to be processed by another firm, Sport y Equitación SL will facilitate the portability of your data to the new controller.
In the event that consent has been granted for a specific purpose, the user has the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to its withdrawal.
If a user considers that there is a problem with the way Sport y Equitación SL is handling their data, they can direct their claims to the data controller or to the corresponding data protection authority, the Spanish Data Protection Agency being the appropriate authority in the case of Spain.
DATA RETENTION
Disaggregated data will be retained without a deletion period. As regards Customer data, the retention period for personal data will vary depending on the service contracted by the Customer. In any case, it will be the minimum necessary, and may be kept for up to:
- 4 years: Law on Violations and Sanctions in the Social Order (obligations regarding membership, registration, deregistration, contributions, payment of salaries, etc.); Arts. 66 et seq. General Tax Law (accounting books, etc.)
- 5 years: Art. 1964 Civil Code (personal actions without special term)
- 6 years: Art. 30 Commercial Code (accounting books, invoices, etc.)
- 10 years: Art. 25 Law on the Prevention of Money Laundering and Financing of Terrorism.
Users of mailing lists or those uploaded by Sport y Equitación SL to social media pages or profiles will be kept until the user withdraws consent.
Candidate data (CV), if any: In the event that the candidate is not selected, Sport y Equitación SL may store his/her CV for a maximum of two years to include it in future calls for applications, unless the candidate states otherwise.
DATA COLLECTION AND PROCESSING
Sport y Equitación SL is obliged to inform users of its website about the collection of personal data that may be carried out, either by sending an email or by completing the forms included on the website. In this regard, Sport y Equitación SL will be considered the Controller of the data collected through the means described above.
In turn, Sport y Equitación SL informs users that the purpose of processing the data collected includes responding to requests made by users, inclusion in the contact list, the provision of products or services and the management of the commercial relationship. The operations, management and technical procedures that are carried out in an automated or non-automated manner and that enable the collection, storage, modification, transfer and other actions on personal data are considered to be the processing of personal data.
Sport y Equitación SL makes available to users a series of telematic mechanisms for the collection and processing of their personal data, for the purposes set out above. The personal data provided electronically, either through email, the contact forms on this website or online contracts, will be used for the commercial and administrative management of the company's clients and users. These data will be processed through servers managed by 1&1 Internet España SLU, which is also the company providing email services, and which will therefore be considered the Data Processor. Likewise, Miguel Manuel Rodríguez Roldán (Onlinehuelva) will also be considered the data processor as a self-employed professional who provides technical support services on the Sport y Equitación SL websites.
As established by the LSSICE, Sport y Equitación SL undertakes not to send commercial communications without identifying them as such. For these purposes, information sent to customers for the maintenance of the existing contractual relationship will not be considered as commercial communication.
In any case, only the data required to perform the contracted service or provide the requested products will be obtained, or to be able to adequately respond to the request for information made by the user.
Personal data will sometimes be provided through links to third party websites. In this case, Sport y Equitación SL staff will not at any time have access to the personal data that the Client provides to said third parties.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
Sport y Equitación SL will not transfer or communicate your data to any third party, except in cases provided for by law or when the provision of a service implies the need for a contractual relationship with a data processor, and always in accordance with the general conditions approved by the user prior to contracting the same. Thus, by contracting our services, the user accepts that some of them may be, totally or partially, subcontracted to other persons or companies, who will be considered Data Processors, as is the case of our web hosting and email service provider 1&1 Internet España SLU, our web technical support manager, the self-employed professional Miguel Manuel Rodríguez Roldán, or the transport companies MRW and GLs in charge of the delivery of our products, with whom the corresponding confidentiality agreement has been agreed, or adhered to their privacy policies, established on their respective websites. You also accept that some of the personal data collected may be provided to these Data Processors, when necessary for the effective performance of the contracted service.
The user may refuse to transfer his/her data to the Data Processors, by means of a written request, using any of the means previously mentioned.
CONFIDENTIALITY
The information provided by the client will, in any case, be considered confidential and may not be used for purposes other than those related to the services contracted or products purchased from Sport y Equitación SL. Sport y Equitación SL undertakes not to disclose or reveal information about the client's claims, the reasons for the advice requested or the duration of its relationship with the client.
VALIDITY
This privacy and data protection policy was drafted on September 11, 2018, and may vary depending on changes in regulations and jurisprudence that may occur. It is the responsibility of the data owner to read the updated document in order to know their rights and obligations in this regard at all times.
LEGAL NOTICE
In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI CE), we make available to users the data of our company, as owner of this website:
– Company name: Sport and Equitation SL
– Trade name: José de Mora
– CIF / NIF: B21197157
– Registered office: Industrial Estate El Monete, Building 31. 21600. Valverde del Camino (Huelva)
Contact Information:
– Telephone: (+34) 959 55 35 46
– Email: info@josedemora.com
Records:
– Commercial register of Huelva
– Record of Treatments in accordance with the GDPR: Clients, Suppliers, Employees and Web Users.
– Domain registration (website): https://www.josedemora.com
OBJECT
Sport y Equitación SL, responsible for the website, makes this document available to users with the aim of complying with the obligations set forth in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), as well as informing all users of the website about the conditions of use of this website.
Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provisions that may be applicable.
Sport y Equitación SL reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of such obligations, with publication on the website being deemed sufficient.
TERMS OF USE
This Website contains texts prepared for purely informative or educational purposes, which may not reflect the current state of legislation or jurisprudence, and which refer to general situations, so their content should not necessarily be applied by the user to specific cases.
This website details the services offered by Sport y Equitación SL. Its use implies acceptance of the following conditions, declining to make any claim regarding them:
- The use of this website is intended for persons of legal age.
- Sport y Equitación SL may modify the content of the website, its services, product prices, shipping policies, returns, guarantees, etc., at any time and without prior notice.
- Sport y Equitación SL may make available to the user links or other elements that allow access to other websites belonging to third parties. We do not market the products and services of these linked pages, nor do we assume any type of responsibility for them, or for the information contained therein, or their veracity or legality, or for any effects that may arise. In any case, Sport y Equitación SL declares that it will proceed to the immediate removal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate removal of the redirection to said website, bringing the content in question to the attention of the competent authorities.
- The prices indicated on the website are valid except for typographical errors and are subject to change without prior notice.
- It is not necessary to register on the website, nor provide any type of personal data, to browse it.
- Sport y Equitación SL cannot guarantee the uninterrupted or completely error-free operation of this website. Therefore, we are not responsible for any damage caused by the use of this site.
- Sport y Equitación SL offers its services and products indefinitely, but may, however, suspend the provision of these services unilaterally and without prior notice.
- Sport y Equitación SL will not be liable for any damages, to itself or to third parties, caused by misuse of this website by the client.
- The user undertakes not to use this website or the services offered on it to carry out activities contrary to the law, public order or these conditions.
- Sport y Equitación SL is not responsible for viruses originating from a telematic transmission infiltrated by third parties generated with the aim of obtaining negative results for a computer system.
- Sport y Equitación SL is not responsible for the information and content stored, including but not limited to, forums, chat rooms, blogs, comments, social networks or any other means that allow third parties to publish content independently on our website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, Sport y Equitación SL makes itself available to all users, authorities and security forces, and actively collaborates in the removal or, where appropriate, blocking of all content that could affect or contravene national or international legislation, third party rights or morality and public order. If the user considers that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.
- This website has been reviewed and tested to ensure that it works correctly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, Sport y Equitación SL does not rule out the possibility of certain programming errors, or the occurrence of force majeure, natural disasters, strikes, or similar circumstances that make access to the website impossible.
Ultimately, the user is solely responsible for the use he or she makes of the services, content and links included in this website.
INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademarks and other intellectual property rights in the materials or content supplied as part of the website shall remain at all times vested in us or our licensors. You may use such material only in the manner expressly authorised by us or our licensors. This shall not prevent you from using this website to the extent necessary to copy your order information or Contact details.
VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other technologically harmful or damaging material. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. Failure to comply with this clause may lead to a criminal offence under applicable laws. We will report any breach of such laws to the relevant law enforcement authorities and we will co-operate with those authorities in discovering the identity of the attacker. If you breach this clause, you will immediately cease to be authorised to use this website. We will not be liable for any loss or damage resulting from a distributed denial-of-service attack, viruses or other technologically harmful or damaging material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any content posted on it, or on any website linked to it.
LINKS FROM OUR WEBSITE
Where our website contains links to other websites and materials from third parties, these links are provided for information purposes only, and we have no control over the content of such websites or materials. We therefore accept no liability for any damage or loss arising from their use.
WRITTEN COMMUNICATIONS
Applicable law requires that some of the information or communications we send to you should be in writing. By using this website, you agree that most of the communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we send to you electronically satisfy any legal requirement that they be in writing. This condition does not affect your statutory rights.
NOTIFICATIONS
Notices to us should preferably be sent via our contact form. Subject to clause 19 above and unless otherwise stated, we may send notices to you either by email or at the postal address provided by you when placing an order. Notices will be deemed to have been received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. To prove that notice has been served, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, properly stamped and duly delivered to the post office or letterbox and, in the case of an email, that the email was sent to the email address specified by the recipient.
ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Agreement is binding on both you and us and our respective successors, assigns and legal representatives. You may not transfer, assign, charge or otherwise transfer a Contract or any of the rights or obligations arising under it to you or us without obtaining our prior written consent. We may transfer, assign, charge, sub-contract or otherwise transfer a Contract or any of the rights or obligations arising under it to you or us at any time during the term of the Agreement. For the avoidance of doubt, any such transfer, assignment, charge or other transfer will not affect your statutory rights as a consumer or void, reduce or otherwise limit any express or implied warranties we may have given you.
EVENTS BEYOND OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ('Force Majeure Event'). Force Majeure Events shall include any act, event, failure to perform, omission or accident beyond our reasonable control and shall include in particular (without limitation) the following:
1. Strikes, lockouts or other protest measures.
2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.
5. Inability to use public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
7. Strike, failure or accident of maritime or river transport, postal or any other type of transport. Our obligations under the Contracts shall be deemed to be suspended for the period in which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period equal to the duration of the Force Majeure Event. We shall use all reasonable means to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations under the Contract despite the Force Majeure Event.
RESIGNATION
Our failure to require strict performance by you of any of your obligations under a Contract or these Terms or our failure to exercise any of the rights or remedies to which we are entitled under a Contract or these Terms shall not constitute a waiver or limitation of those rights or remedies and shall not relieve you from compliance with those obligations. No waiver by us of any particular right or remedy shall constitute a waiver of any other rights or remedies arising under the Contract or these Terms. No waiver by us of any of these Terms or of any rights or remedies arising under the Contract shall be effective unless it is expressly stated to be a waiver and is made and communicated to you in writing in accordance with the Notices section above.
PARTIAL NULLITY
If any of these Conditions or any provision of a Contract were declared null and void by a final decision by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.
COMPLETE AGREEMENT
These Terms and any document expressly referred to in them constitute the entire agreement between you and us relating to the subject matter of these Terms and supersede any previous understanding, agreement or promise between you and us, whether oral or in writing. You and we acknowledge that we have agreed to enter into the Contract without relying on any statement or promise made by the other party or which might be inferred from any statement or writing in the course of negotiations between us prior to this Contract, except as expressly referred to in these Terms. Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether oral or in writing, prior to the date of this Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms.
OUR RIGHT TO MODIFY THESE TERMS
We have the right to revise and modify these Terms at any time. You will be subject to the policies and Terms in force at the time you use this website or place each order, unless by law or decision of government agencies we must make retroactive changes to these policies, Terms or Privacy Policy, in which case, possible changes will also affect orders you have previously placed.
APPLICABLE LEGISLATION AND JURISDICTION
The use of our website and contracts for the purchase of products through said website shall be governed by Spanish law. Any dispute arising from or related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts and tribunals, specifically the courts of the city of Huelva. If you are contracting as a consumer, nothing in this clause affects the rights that you as such are recognised by current legislation.
COMMENTS AND SUGGESTIONS. COMPLAINT FORMS
Your comments and suggestions are welcome. Please send us such comments and suggestions via our contact form. In addition, we have official complaint forms available to consumers and users. You can request them by calling +34 959 553 546 or via our contact form.
PURCHASE PROCESS
1.- Registration.
In order to start the process of purchasing products on www.josedemora.com, you must first register as a user by clicking on the button on the main page of the website called “Login, Create an account” and filling in the required data requested on the page that appears next. After registering, the user name and password are assigned automatically.
The registration system is provided with a user verification system during the registration process. So before the user is activated in the system, a confirmation is sent to the email provided by the user so that the user can validate the authenticity of the email.
Once registered correctly, the user will be able to log in with his/her username and password to the control panel of his/her profile in order to manage all the functions that the website provider has made available to him/her.
Once you have registered, you can proceed to purchase your product(s).
2.- Purchase process
The purchasing process is easy and simple.
- Select the product(s) you want in your language Spanish, English or Italian, choose the product units and add them to the shopping cart by clicking on the "Add to cart" button.
- Register your details if you have not done so previously.
- All prices will be in Euros (€) and taxes included.
- Choose payment method: PayPal or credit card.
- In the event that the payment platform informs that the card has been refused, the order will be automatically cancelled, and the customer will be informed of the cancellation on screen at that time. Payments cannot be made with cards issued outside of Spain and the European Union.
- Complete your order from the shopping cart, by clicking on the "Pay" button
- Depending on the option chosen, PayPal or credit card, the payment window of the chosen bank will appear.
- Please wait to receive our confirmation email, which will contain a summary of the purchase made, as well as the order number.
3. Product availability
All orders for products are subject to availability. In this regard, if there are difficulties in supplying products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or greater quality and value that you may order. If you do not wish to order such substitute products, we will refund any amounts you may have paid.
4. Refusal to process an order
We reserve the right to withdraw any product from this website at any time and to remove or amend any material or content on the website. Although we will endeavour to process all orders, there may be exceptional circumstances which mean that we may have to refuse to process an order after we have sent you an Order Confirmation and we reserve the right to do so at any time at our sole discretion. We will not be liable to you or any third party for withdrawing any product from this website, whether or not that product has been sold, for removing or amending any material or content on the website, or for refusing to process an order once we have sent you an Order Confirmation.
5. SHIPPING COST
Shipping costs are set in the following parameters:
- Spain: Free shipping to the peninsula.
- Canary Islands and Ceuta and Melilla: €29.95 (VAT included).
- European Union: €29.95 (VAT included).
- Rest of Europe: €54.45 (VAT included).
- Rest of Countries:
COUNTRY | PEERS | € | PEERS | € |
USA | 1 | 145 | 2 | 160 |
CANADA | 1 | 145 | 2 | 160 |
CENTRAL AMERICA | 1 | 155 | 2 | 255 |
CARIBBEAN | 1 | 155 | 2 | 255 |
SOUTH AMERICA | 1 | 150 | 2 | 255 |
CHINA | 1 | 130 | 2 | 190 |
HONG KONG | 1 | 130 | 2 | 190 |
ASIA | 1 | 189 | 2 | 255 |
MIDDLE EAST | 1 | 189 | 2 | 255 |
NORTH AFRICA | 1 | 189 | 2 | 255 |
JAPAN | 1 | 179 | 2 | 250 |
OCEANIA | 1 | 179 | 2 | 250 |
REST OF AFRICA | 1 | 245 | 2 | 275 |
REST OF THE WORLD | 1 | 245 | 2 | 275 |
The only shipping method is to your home address. The order will be sent to the address you indicated at the time of purchase. The provider does not guarantee delivery to post office boxes.
6. DELIVERY TIME
Between the placing of the order and the date of delivery by the transport company to the address indicated in the order, the following will elapse:
– Products in stock: Domestic shipments will be made in approximately 24/48 hours, and international shipments, between 7 and 10 days. Due to the artisanal manufacturing process of our products and the manufacture of limited units of each model, our online store does not show information about the current stock available for each product. If you want to ensure the specific date of receipt before placing the order, please contact us before placing the order at +34 959 553 546 or by email at info@equitacionvalverde.com.
– Products out of stock: Domestic shipments take about 25-30 days and international shipments take about 30-35 days.
The payment method you choose may affect delivery times as it is influenced by verification time.
In the event that you do not receive a package within the stated time frame, an investigation will be carried out with the carrier which may take several days (the approximate time frame is fourteen (14) business days). During this period, no reshipment or refund of the order can be made.
We advise you to check that everything is in accordance with your order and that the packaging is in perfect condition when you receive your package. Then, sign with reservations and indicate by hand on the carrier's delivery note if you found any anomalies upon receipt. When you open your package, if you find that the items delivered do not comply with your order or are damaged, please contact our Customer Service Department.
7. IMPOSSIBILITY OF DELIVERY
If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. We will also leave you a note indicating where your order is and how to collect it. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day. If 30 days have passed since your order was available for delivery and the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which we consider the Contract terminated. In these cases, we will be authorised to pass on to you the transport costs arising from the shipment and the termination of the Contract.
8. IMPOSSIBILITY OF DELIVERY
If after two attempts we are unable to deliver your order, we will try to find a safe place to leave it. We will also leave you a note indicating where your order is and how to collect it. If you are not going to be at the delivery location at the agreed time, please contact us to arrange delivery on another day. If 30 days have passed since your order was available for delivery and the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it terminated. As a consequence of the termination of the Contract, we will refund the price paid for such products as soon as possible and, in any case, within a maximum period of 30 days from the date on which we consider the Contract terminated. In these cases, we will be authorised to pass on to you the transport costs arising from the shipment and the termination of the Contract.
9. TRANSFER OF RISK AND OWNERSHIP OF THE PRODUCTS
The risk in the products will pass to you from the time of delivery. You will own the products when we receive payment in full of all sums due in respect of the products, including delivery charges, or upon delivery (as defined in clause 10 above), whichever is later.
EXCHANGE AND RETURN POLICY
RETURNS EXERCISING RIGHT OF WITHDRAWAL:
Once you have received your order, you can cancel your purchase, as long as the product has not been used or has damage or other defects that the company considers were not caused by it.
For Standard products (not customized):
- Products that have been damaged or misused by the customer cannot be returned.
- We remind you that by exercising your right of withdrawal, the money paid for the product(s) purchased will be refunded/the purchase amount will be included. The shipping costs of the product will not be refunded, if applicable. Likewise, the costs of the return will be borne by the customer.
- The deadline to return any product is 30 calendar days.
For customized products:
- Customized products are those made at the request of the client, whether made to measure or with modifications to color, leather, sole, or others, and which are manufactured exclusively for a specific client.
- These personalized products cannot be returned.
- Exception: Products in which there may have been a manufacturing error on the part of the company may be returned, and this will be done free of charge for the customer.
- The return period in any of the aforementioned cases is 30 calendar days.
RETURNS OF DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
You must ensure that:
- a) It has not been used incorrectly or negligently, has not been handled inappropriately or imprudently and has not been subjected to abnormal or harmful conditions.
- b) It has not been involved in any accident or damaged when attempting to repair or modify it.
- c) It has not been used in a manner contrary to that established by the manufacturer in the Product instructions.
- d) It has not been damaged by natural wear and tear after receipt.
In the event that the product does not meet any of the above requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse the full costs of transport and inspection, incurred according to the current standard rates. To carry out such reimbursement, we may charge the above costs to your credit or debit card account or use the payment details provided when placing the Order.
In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.
In the event that the product or its packaging has been damaged or is not in its original shipping condition, the value of the item will be depreciated.
This provision does not affect the rights granted to consumers by current legislation.
In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, is a product damaged during shipping, or is incorrect, you must contact us immediately through our contact form, providing the details of the product as well as the damage it suffers, or by calling the number +34 959 553 546 during our customer service hours.
Once the return request has been examined and the appropriate checks have been made, following confirmation via email, we will proceed to collect the product from the place of delivery.
We will carefully examine the returned product and will inform you by email within a reasonable period of time whether the return or replacement of the item is appropriate (if applicable). The return or replacement of the item will be carried out as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the item is appropriate.
Amounts paid for products that are returned due to proven defects will be fully refunded, including delivery costs incurred to deliver the item to you. The refund will be made using the same payment method used to pay for the purchase.
The rights recognized by current legislation are safeguarded.
RETURNS OUTSIDE THE EUROPEAN UNION:
For returns outside the European Union, the customer must bear the return costs in all cases.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL:
The right of withdrawal does not apply to the delivery of:
- Used products, with damage or other defects that the company considers were not caused by it.
CUSTOMER SERVICE: HELP, SUGGESTIONS AND COMPLAINTS:
At any time, you can contact our Customer Service by calling +34 959 553 546 / 667 244 636/ 679 182 868 during business hours from 9:00 a.m. to 1:30 p.m. and from 3:30 p.m. to 6:30 p.m., Monday to Friday.
RESPONSIBILITY AND DISCLAIMER OF LIABILITY
Unless otherwise expressly provided in these Terms, our liability in relation to any product purchased on our website shall be strictly limited to the purchase price of that product. Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:
1. In case of personal injury caused by our negligence; 2. In case of fraud or fraudulent misrepresentation; or 3. In any matter where it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability. Without prejudice to the preceding paragraph and to the extent permitted by law and except as otherwise provided in these Terms, we will not accept any liability for the following losses, regardless of their origin:
I. loss of income or sales;
II. loss of business;
III. loss of profits or loss of contracts;
IV. loss of expected savings; V. loss of data;
VI. Loss of management time or office hours. Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless expressly stated otherwise on this website. All product descriptions, information and materials on this website are provided as is and without express or implied warranties as to the same. To the extent permitted by law, we exclude all warranties except those that may not lawfully be excluded as regards consumers and users. Nothing in this clause affects your statutory rights as a consumer and user, nor your right to withdraw from the Contract.
PRICE AND PAYMENT METHOD
The price of each product will be as stated on our website at any given time, except in the case of an obvious error. Although we try to ensure that all prices on the website are correct, errors may occur. If we discover an error in the price of any of the products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, the order will be deemed to be cancelled and any amounts paid will be refunded in full. We will not be obliged to supply any product to you at the incorrect lower price (even after we have sent you a Dispatch Confirmation) if the error in price is obvious and unmistakable and could reasonably have been recognised by you as an incorrect price. Prices on the website include VAT but exclude delivery charges, which will be added to the total amount due.
Prices may change at any time, but (except as set out above) any changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. Once you have made your purchases, all the items you wish to purchase will be added to your basket and the next step is to process your order and make payment. To do this:
1. Click on the 'Shopping Cart' button at the top of the page.
2. Click the “View Cart” button.
3. Fill in or check the contact information, your order details, the address where you want the order to be sent and the address to which the invoice should be sent.
4. Click the 'Confirm Order' button.
5. You will be redirected to the selected payment gateway. In general, the User may choose the payment method:
TO) By credit card, through our bank's payment gateway, which will facilitate, among others:
(i) name and surname;
(ii) card number;
(iii) CVV/CVC;
(iv) card expiration date;
You can use the following credit cards: -VISA – MasterCard
Once you have validated all the information about your purchase (items, shipping methods, delivery and billing addresses) a new page will appear for you to choose which payment method you wish to use and enter your details. In the event that the payment platform reports that the card has been refused, the order will be automatically cancelled, informing the customer of the cancellation online and immediately, as we have mentioned above.
Your card details will not be saved in our database, as they will be filled out on the secure website of the chosen bank.
Your card details are protected at all times thanks to the secure servers of banking entities that use SSL encryption in their communications.
B) By PayPal.
You can pay for your purchase through PayPal. When choosing PayPal as a payment method, the billing address indicated above will be ignored, and the address registered in your PayPal account will be taken into account for billing purposes.
GENERAL PROVISIONS ON THE PAYMENT PROCESS.
The payment order given by the User necessarily implies adherence to these General Conditions as well as the specific conditions of the order.
For any payment method chosen by the User, all payments will be subject to the terms and conditions applicable to the parties involved or by secure payment platforms (e.g. Visa, MasterCard, Paypal, etc.).
Once payment has been made correctly, the User will receive a confirmation email confirming the essential conditions of the operation.
Products sent to the address indicated by the User.
In any case, through the website, the User will always have access to information about their orders and the corresponding invoices for the purchases made.
The Provider reserves the right to cancel payments or orders in the event of indications of fraudulent transactions, informing the competent authorities of any conduct that may be investigated for the prevention of fraud.
In the event that a product or service is not available after the order has been placed, the User will be informed by email or telephone of the total or partial cancellation of the order, causing the total or partial refund of the charge through the same payment method used to place the order.
6. Click on 'Make payment' You can make the payment with Visa, Mastercard, American Express, Maestro, Euro 6000 cards, through PayPal. To minimize the risk of unauthorized access, Equitación Valverde does not have access to or store your payment data, which are directly managed by the payment gateway (PayPal, bank POS, etc.). Once we receive your order, if your payment method is Paypal or Card through the bank's payment gateway, the charge will be made when we confirm the order. By clicking on 'Authorize Payment' you are confirming that the credit card is yours. Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize the payment, we will not be responsible for any delay or lack of delivery and we will not be able to formalize any Contract with you.
VALUE ADDED TAX
In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the articles will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at any given time depending on the specific article in question.
COOKIE POLICY
The Website new.josedemora.com Like most websites on the Internet, we use cookies. At josedemora.com we use cookies in order to optimize, personalize and improve the user experience on our Website, as well as to carry out a statistical analysis of visits and their behavior within our Website.
Below you will find detailed information about what “Cookies” are, what type of cookies we use on this Website, how you can disable them in your browser and how to specifically block the installation of Cookies through the settings of your web browser.
What are Cookies and how do we use them on the Sport y Equitación SL (josedemora.com) websites?
Cookies are files intended to store information about your visit to a particular Website or application, and are installed in your web browser or device (computer, smartphone, tablet or connected television) by the Website or application you use, during your journey through the different pages of the website or the different sections of the application.
Like most websites, the Sport y Equitación SL Website (josedemora.com) uses Cookies to:
- Ensure that the Website functions correctly.
- Store your preferences, shopping carts, language, etc.
- Know your browsing experience.
- Collect anonymous statistical information, such as which pages you have viewed or how long you have been on each page.
The use of Cookies allows us to optimize your navigation, adapting the information and services offered to your interests, to provide you with a better experience every time you visit us. The websites of Sport y Equitación SL (josedemora.com) use Cookies to operate, adapt and facilitate the User's navigation as much as possible.
Cookies are only associated with an anonymous user and his/her computer/device and do not provide references that allow personal data to be known. You can access your browser settings at any time to modify and/or block the installation of Cookies sent by the Sport y Equitación SL websites (josedemora.com), without preventing access to the content. However, the quality of the operation of the Services may be affected.
Users who complete the registration process or have logged in with their access data will be able to access personalized services adapted to their preferences according to the personal information provided at the time of registration and stored in the Cookie of their browser.
What types of cookies exist?
Depending on the owner of the domain from which the cookies are installed and the data obtained is processed, we can distinguish:
- Own cookies: These are those that are installed on the user's device and/or browser from a domain managed by the owner of the Website or application in which the user is located and from which the service requested by the user is provided.
- Third party cookies: These are those that are installed on the user's device and/or browser from the domain of a third party that is not managed by the owner of the Website or the application in which the user is located or that, despite having been installed from the domain itself, processes the data from said cookies on behalf of a third party.
Depending on the length of time they remain activated on the user's device, we can distinguish:
- Session cookies: These are a type of cookies designed to collect and store data while the user accesses a web page. They are usually used to store information that is only of interest to keep for the provision of the service requested by the user on a single occasion (for example: a list of purchased products). These cookies are automatically deleted when the user closes their browser.
- Persistent cookies: These are a type of cookies in which the data remains stored on the device and can be accessed and processed for a period defined by the person responsible for the cookie, which can range from a few minutes to several years.
Depending on the purpose for which the data obtained through cookies are processed, we can distinguish between:
- Technical cookies: These are those that allow the user to navigate through a website, platform or application and use the different options or services that exist therein, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, using security elements during navigation or sharing content through social networks.
- Personalization cookies: These are those that allow the user to access the service with some predefined general characteristics based on a series of criteria on the user's device, such as the language, the type of browser through which the user accesses the service, the regional configuration from where the user accesses the service, etc.
- Analytics cookies: These are those that allow the person responsible for them to monitor and analyse the behaviour of the users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to create navigation profiles of the users of said sites, applications and platforms, in order to introduce improvements based on the analysis of the data on the use made by the users of the service.
- Advertising cookies: These are those that allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the owner has included on a website, application or platform from which the requested service is provided based on criteria such as the edited content or the frequency with which the advertisements are displayed.
- Behavioural advertising cookies: These cookies allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the owner has included on a website, application or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through the continuous observation of their browsing habits, which allows the development of a specific profile to display advertising based on it.
Why are they important?
- From a technical point of view, allow