{"id":676,"date":"2016-10-14T10:03:51","date_gmt":"2016-10-14T10:03:51","guid":{"rendered":"https:\/\/josedemora.com\/shipping-returns\/"},"modified":"2016-10-14T10:03:51","modified_gmt":"2016-10-14T10:03:51","slug":"shipping-returns","status":"publish","type":"post","link":"https:\/\/josedemora.com\/fr\/retours-dexpedition\/","title":{"rendered":"Exp\u00e9dition et retours"},"content":{"rendered":"<div id=\"accordion-container\">\n<h2 class=\"accordion-header\"><strong>1. FRAIS DE PORT <\/strong><\/h2>\n<div class=\"accordion-content\">\n<p class=\"bottom-indent\">Les frais de port sont fix\u00e9s selon les param\u00e8tres suivants :<\/p>\n<ul>\n<li>Espagne continentale : Livraison gratuite<\/li>\n<li>Reste de l&#039;Espagne : 29,95 \u20ac (TVA incluse).<\/li>\n<li>Union Europ\u00e9enne : 29,95 \u20ac (TVA incluse).<\/li>\n<li>Europe (hors UE) : 54,45 \u20ac (TVA incluse).<\/li>\n<li>Autres pays :<\/li>\n<\/ul>\n<table border=\"0\" frame=\"void\" rules=\"none\" cellspacing=\"0\">\n<colgroup>\n<col width=\"173\" \/>\n<col width=\"98\" \/>\n<col width=\"79\" \/>\n<col width=\"108\" \/>\n<col width=\"65\" \/><\/colgroup>\n<tbody>\n<tr>\n<td align=\"left\" valign=\"bottom\" bgcolor=\"#9BBB59\" width=\"173\" height=\"24\"><b><span style=\"color: #ffffff; font-family: Calibri; font-size: large;\">PAYS\u00a0<\/span><\/b><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#9BBB59\" width=\"98\"><b><span style=\"color: #ffffff; font-family: Calibri; font-size: large;\">Paires<\/span><\/b><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#9BBB59\" width=\"79\"><b><span style=\"color: #ffffff; font-family: Calibri; font-size: large;\">\u20ac <\/span><\/b><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#9BBB59\" width=\"108\"><b><span style=\"color: #ffffff; font-family: Calibri; font-size: large;\">Paires<\/span><\/b><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#9BBB59\" width=\"65\"><b><span style=\"color: #ffffff; font-family: Calibri; font-size: large;\">\u20ac <\/span><\/b><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" bgcolor=\"#D7E4BD\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">USA<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#D7E4BD\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#D7E4BD\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">145<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#D7E4BD\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#D7E4BD\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">160<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" bgcolor=\"#EBF1DE\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">CANADA <\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#EBF1DE\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#EBF1DE\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">145<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#EBF1DE\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\" bgcolor=\"#EBF1DE\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">160<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">AM\u00c9RIQUE CENTRALE <\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000;\"> 155<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">255<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">CARA\u00cfBES<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">155<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">255<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">AM\u00c9RIQUE DU SUD <\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">150<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">255<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">CHINE<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">130<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">190<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">HONG KONG<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">130<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">190<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">ASIE<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">189<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">255<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">MOYEN-ORIENT<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">189<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">255<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">AFRIQUE DU NORD <\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">189<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">255<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: palibri; font-size: large;\"> JAPON <\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">179<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">250<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">OC\u00c9ANIE <\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">179<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">250<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">RESTE DE L&#039;AFRIQUE <\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">245<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">275<\/span><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" valign=\"bottom\" height=\"24\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">RESTE DU MONDE<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">1<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">245<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">2<\/span><\/td>\n<td align=\"center\" valign=\"bottom\"><span style=\"color: #000000; font-family: Calibri; font-size: large;\">275<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p class=\"bottom-indent\">La seule fa\u00e7on de l&#039;envoyer est \u00e0 la maison. La commande sera envoy\u00e9e \u00e0 l&#039;adresse que vous avez indiqu\u00e9e lors de votre achat. Le pr\u00eateur ne garantit pas la livraison dans les bo\u00eetes aux lettres. <\/p>\n<\/div>\n<h2 class=\"accordion-header\"><strong>2. D\u00c9LAI DE LIVRAISON<\/strong><\/h2>\n<div class=\"accordion-content\">\n<p class=\"bottom-indent\">Entre la finalisation de la commande et la date de livraison par le transporteur \u00e0 l&#039;adresse indiqu\u00e9e dans la commande, il se produira :<\/p>\n<p>\u2013 Produits en stock : Les exp\u00e9ditions nationales seront effectu\u00e9es en 24\/48 heures environ, et les exp\u00e9ditions internationales, entre 7 et 10 jours. En raison du processus de fabrication artisanal de nos produits et de la fabrication d&#039;unit\u00e9s limit\u00e9es de chaque mod\u00e8le, notre boutique en ligne n&#039;affiche pas d&#039;informations sur le stock actuel disponible pour chaque produit. Si vous souhaitez \u00eatre s\u00fbr de la date exacte de r\u00e9ception avant de passer votre commande, veuillez nous contacter avant de passer votre commande au +34 959 553 546 par email \u00e0 info@equitacionvalverde.com .<\/p>\n<p>\u2013 Produits non en stock : Exp\u00e9ditions nationales entre 25-30 jours et exp\u00e9ditions internationales entre 30 \u2013 35 jours.<\/p>\n<p class=\"Bottom-indent\">\u00a0<\/p>\n<\/div>\n<h2 class=\"accordion-header\"><strong>3. IMPOSSIBILIT\u00c9 DE LIVRAISON<\/strong><\/h2>\n<div class=\"accordion-content\">\n<p>Si apr\u00e8s deux tentatives il nous est impossible de livrer votre commande, nous essaierons de trouver un endroit s\u00fbr o\u00f9 la d\u00e9poser. Nous vous laisserons \u00e9galement une note indiquant o\u00f9 se trouve votre commande et comment la r\u00e9cup\u00e9rer. Si vous ne pouvez pas \u00eatre pr\u00e9sent sur le lieu de livraison \u00e0 l&#039;heure convenue, merci de nous contacter afin de convenir d&#039;une livraison un autre jour. Dans le cas o\u00f9 30 jours se seraient \u00e9coul\u00e9s depuis que votre commande est disponible pour la livraison, la commande n&#039;a pas \u00e9t\u00e9 livr\u00e9e pour des raisons qui ne nous sont pas imputables, nous comprendrons que vous souhaitez r\u00e9silier le contrat et le consid\u00e9rerons comme r\u00e9solu. Suite \u00e0 la r\u00e9siliation du contrat, nous rembourserons le prix pay\u00e9 pour ces produits dans les plus brefs d\u00e9lais et, en tout \u00e9tat de cause, dans les 30 jours \u00e0 compter de la date \u00e0 laquelle nous consid\u00e9rons le contrat r\u00e9sili\u00e9. Dans ces cas, nous serons autoris\u00e9s \u00e0 r\u00e9percuter les frais de transport d\u00e9coulant de l&#039;exp\u00e9dition et de la r\u00e9solution du contrat.<\/p>\n<\/div>\n<\/div>\n<h1>POLITIQUE DE RETOUR ET D&#039;\u00c9CHANGE<\/h1>\n<div id=\"accordion-container\">\n<h2 class=\"accordion-header\">RETOURS EXERCICE DU DROIT DE R\u00c9TRACTATION :<\/h2>\n<div class=\"accordion-content\">\n<p>Une fois votre commande re\u00e7ue, vous pouvez vous r\u00e9tracter de votre achat, \u00e0 condition que le produit n&#039;ait pas \u00e9t\u00e9 utilis\u00e9 ou pr\u00e9sente des dommages ou d&#039;autres d\u00e9fauts que l&#039;entreprise consid\u00e8re comme n&#039;ayant pas \u00e9t\u00e9 caus\u00e9s par celui-ci.<\/p>\n<p><strong>Pour les produits standards (non personnalis\u00e9s) :<\/strong><\/p>\n<ul>\n<li>Les produits qui ont \u00e9t\u00e9 endommag\u00e9s ou utilis\u00e9s par le client ne peuvent pas \u00eatre retourn\u00e9s.\n<\/li>\n<li>Nous vous rappelons que lorsque vous faites usage de votre droit de r\u00e9tractation, l&#039;argent pay\u00e9 pour le\/les produit(s) achet\u00e9(s) sera rembours\u00e9 et comprendra le montant de l&#039;achat. De m\u00eame, les frais de retour seront \u00e0 la charge du client.\n<\/li>\n<li>Le d\u00e9lai de retour de tout produit est de 30 jours calendaires.<\/li>\n<\/ul>\n<p><strong>Pour des produits personnalis\u00e9s<\/strong>:<\/p>\n<ul>\n<li>Les produits personnalis\u00e9s sont ceux qui sont fabriqu\u00e9s \u00e0 la demande du client, soit sur mesure, soit par des modifications de couleur, de cuir, de semelle ou autres, et qui sont fabriqu\u00e9s exclusivement pour un client particulier.\n<\/li>\n<li>Ces produits personnalis\u00e9s ne sont pas retournables.\n<\/li>\n<li>Exception : les produits pour lesquels il pourrait y avoir une erreur de fabrication de la part de l&#039;entreprise peuvent \u00eatre retourn\u00e9s, et seront gratuits pour le client.\n<\/li>\n<li>Le d\u00e9lai de retour dans tous les cas mentionn\u00e9 est de 30 jours calendaires.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<\/div>\n<h2 class=\"accordion-header\"><strong>RETOURS DE PRODUITS D\u00c9FECTUEUX, ENDOMMAG\u00c9S OU INCORRECTS<\/strong><\/h2>\n<div class=\"accordion-content\">\n<p>Vous devez vous assurer que :<\/p>\n<ul>\n<li>a) Il n\u2019a pas \u00e9t\u00e9 utilis\u00e9 de mani\u00e8re inappropri\u00e9e ou n\u00e9gligente, n\u2019a pas \u00e9t\u00e9 manipul\u00e9 de mani\u00e8re inappropri\u00e9e ou n\u00e9gligente et n\u2019a pas \u00e9t\u00e9 soumis \u00e0 des conditions anormales ou nuisibles.<\/li>\n<\/ul>\n<ul>\n<li>b) N\u2019a pas \u00e9t\u00e9 impliqu\u00e9 dans un accident ou n\u2019a pas \u00e9t\u00e9 endommag\u00e9 lors d\u2019une tentative de r\u00e9paration ou de modification.<\/li>\n<\/ul>\n<ul>\n<li>c) N&#039;a pas \u00e9t\u00e9 utilis\u00e9 d&#039;une mani\u00e8re contraire aux instructions du fabricant du produit.<\/li>\n<\/ul>\n<ul>\n<li>d) N\u2019a pas \u00e9t\u00e9 endommag\u00e9 par l\u2019usure naturelle apr\u00e8s r\u00e9ception.<\/li>\n<\/ul>\n<p>Si le produit ne r\u00e9pond \u00e0 aucune des exigences ci-dessus, nous pouvons d\u00e9cider, \u00e0 notre discr\u00e9tion, de ne pas r\u00e9parer ou remplacer le produit ou de rembourser le montant pay\u00e9 et\/ou nous pouvons vous demander de rembourser tous les frais de transport et d&#039;inspection qui ont \u00e9t\u00e9 factur\u00e9s. survenus aux taux standards actuels. Nous pouvons d\u00e9biter votre compte de carte de cr\u00e9dit ou de d\u00e9bit pour ces frais ou utiliser les d\u00e9tails de paiement fournis lorsque vous passez votre commande.<\/p>\n<p>En cas de produit d\u00e9fectueux, le Fournisseur proc\u00e9dera, selon le cas, \u00e0 la r\u00e9paration, au remplacement, \u00e0 la r\u00e9duction du prix ou \u00e0 la r\u00e9siliation du contrat, ce qui sera gratuit pour le consommateur et l&#039;utilisateur.<\/p>\n<p>Dans le cas o\u00f9 le produit ou son emballage aurait \u00e9t\u00e9 endommag\u00e9 ou ne serait pas dans son \u00e9tat d&#039;origine, la valeur de l&#039;article sera d\u00e9pr\u00e9ci\u00e9e.<\/p>\n<p>Cette disposition ne porte pas atteinte aux droits accord\u00e9s au consommateur par la l\u00e9gislation en vigueur.<\/p>\n<p>Dans les cas o\u00f9 vous consid\u00e9rez qu&#039;au moment de la livraison le produit n&#039;est pas conforme au Contrat, qu&#039;il s&#039;agit d&#039;un produit endommag\u00e9 pendant le transport ou qu&#039;il est incorrect, vous devez nous contacter imm\u00e9diatement via notre formulaire de contact, en fournissant les d\u00e9tails du produit et des dommages. il a souffert, ou en appelant le +34 959 553 546 pendant nos heures de service client.<\/p>\n<p>Une fois la demande de retour examin\u00e9e et les v\u00e9rifications appropri\u00e9es effectu\u00e9es, et une confirmation envoy\u00e9e par e-mail, nous proc\u00e9derons \u00e0 la r\u00e9cup\u00e9ration du produit \u00e0 l&#039;endroit o\u00f9 il a \u00e9t\u00e9 livr\u00e9.<\/p>\n<p>Nous examinerons attentivement le produit retourn\u00e9 et vous informerons par e-mail dans un d\u00e9lai raisonnable si le produit doit \u00eatre retourn\u00e9 ou remplac\u00e9 (le cas \u00e9ch\u00e9ant). Le retour ou le remplacement de l&#039;article sera effectu\u00e9 dans les plus brefs d\u00e9lais et dans tous les cas dans les 14 jours calendaires \u00e0 compter de la date \u00e0 laquelle nous vous envoyons un e-mail confirmant que le retour ou le remplacement de l&#039;article est appropri\u00e9.<\/p>\n<p>Les sommes vers\u00e9es pour les produits retourn\u00e9s en raison d&#039;un d\u00e9faut ou d&#039;une d\u00e9faillance av\u00e9r\u00e9e seront enti\u00e8rement rembours\u00e9es, y compris les frais de livraison engag\u00e9s pour livrer l&#039;article. Le retour sera effectu\u00e9 par le m\u00eame moyen de paiement utilis\u00e9 pour r\u00e9gler l&#039;achat.<\/p>\n<p>Les droits reconnus par la l\u00e9gislation en vigueur ne sont pas affect\u00e9s.<\/p>\n<p>\u00a0<\/p>\n<\/div>\n<h2 class=\"accordion-header\">RETOURS HORS UNION EUROPEENNE :<\/h2>\n<div class=\"accordion-content\">\n<p>Pour les retours hors Union Europ\u00e9enne, les frais de retour devront \u00eatre pay\u00e9s par le client dans tous les cas.<\/p>\n<p>\u00a0<\/p>\n<\/div>\n<h2 class=\"accordion-header\"><strong>EXCEPTIONS AU DROIT DE RETRACTATION :<\/strong><\/h2>\n<div class=\"accordion-content\">\n<p>Le droit de r\u00e9tractation ne s&#039;applique pas \u00e0 la livraison de :<\/p>\n<ul>\n<li>Produits d&#039;occasion, pr\u00e9sentant des dommages ou d&#039;autres d\u00e9fauts que l&#039;entreprise consid\u00e8re ne pas avoir \u00e9t\u00e9 caus\u00e9s par elle.<\/li>\n<\/ul>\n<\/div>\n<h2 class=\"accordion-header\"><strong>SERVICE CLIENT : AIDE, SUGGESTIONS ET R\u00c9CLAMATIONS :<\/strong><\/h2>\n<div class=\"accordion-content\">\n<p>Vous pouvez contacter notre Service Client \u00e0 tout moment en appelant le +34 959 553 546 \/ 667 244 636 \/ 679 182 868 du lundi au vendredi de 9h00 \u00e0 13h30 et de 15h30 \u00e0 18h30.<\/p>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>1. FRAIS DE PORT Les frais de port sont fix\u00e9s selon les param\u00e8tres suivants : Espagne p\u00e9ninsulaire : Livraison gratuite Reste de l&#039;Espagne : 29,95 \u20ac (TVA [\u2026]<\/p>","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[60],"tags":[],"class_list":["post-676","post","type-post","status-publish","format-standard","hentry","category-uncategorised"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.5 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Shipping &amp; Returns - Jos\u00e9 de Mora<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/josedemora.com\/fr\/retours-dexpedition\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping &amp; Returns\" \/>\n<meta property=\"og:description\" content=\"1. 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